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Protection Plans

This is an extension of the MakeSpace Terms of Service. This document outlines the Protection Plans available to MakeSpace customers. If you signed up for MakeSpace prior to the introduction of these plans, you are covered under the same terms applicable when you accepted the Terms and Conditions (or if you negotiated different terms). MakeSpace reserves the right to change the Protection Plans for new customers, or to offer promotional pricing to any customers at any time.

REMEMBER: The best way to protect your items against being damaged in transit is to properly pack them for transit and storage.

MakeSpace currently offers three levels of protection against items being damaged –

Basic: The Basic plan is not recommended. Although this plan is free ($0/month), it only reimburses you $0.60 (sixty cents) per pound for lost or damaged items. The Basic does not reimburse you for the actual value of items up to this amount, but rather reimburses you on an item-by-item basis for $0.60 (sixty cents) per pound of that item’s weight.

Silver Protection: The Silver Protection plan reimburses you up to $1,000 for lost or damaged items. The Silver Protection plan will reimburse you for the actual cash value of your item(s), up to $1,000. The cost of the Silver Protection plan is $15/month.

Gold Protection: The Gold Protection plan reimburses you up to $2,000 for lost or damaged items. The Gold Protection plan will reimburse you for the actual cash value of your item(s), up to $2,000. The cost of the Gold Protection plan is $20/month.

If you wish to purchase additional protection above the amounts available under our plans, please contact us for availability. We strongly recommend that you purchase insurance to directly cover your items with MakeSpace, as far greater limits are available from insurers.

If you have purchased a plan other than the Basic and you cancel that plan or fail to make your payments, your plan will immediately revert to the Basic. If your plan reverts to Basic because you have missed payments, you can restore your previous plan by resuming your payments and paying any outstanding invoices, however, only the Basic Plan will apply to any loss or damage occurring before you resumed payments.

The reimbursement amounts in our Silver and Gold plans are lifetime maximums. If you reach the maximum, you will no longer be charged for the Silver or Gold plan and will revert to our Basic Protection Plan. On a case-by-case basis, MakeSpace may be able to replenish the available maximum on your protection plan. To request consideration, please contact our Customer Support Team.

ALL PROTECTION PLANS, OTHER THAN THE MINIMUM (“Basic”), REQUIRE THAT YOU USE MAKESPACE’S BINS TO STORE YOUR STUFF (OTHER THAN FURNITURE), AND THAT YOU ALLOW MAKESPACE TO TAKE A PHOTOGRAPHIC INVENTORY OF YOUR STUFF. ITEMS PACKED IN CARDBOARD BOXES OR OTHER CONTAINERS PROVIDED BY YOU ARE NOT ELIGIBLE FOR PROTECTION UNDER ANY PLAN OTHER THAN BASIC, SO IF YOU ELECT A PLAN OTHER THAN BASIC, IT WILL ONLY APPLY TO ELIGIBLE ITEMS. WE DO NOT RECOMMEND USING YOUR OWN BOXES.