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Our first rule of MakeSpace: Be reasonable .

Our second rule of MakeSpace: If in doubt, ask us first .

Our third rule of MakeSpace: Pack smart.

  • We’ll always handle your stuff with care, but you’re responsible for packing your stuff. Please pack your items carefully so that they’re not damaged during transportation or in storage. We recommend padding your items and the inside of our bins or boxes with packing materials such as bubble wrap and packing paper.

  • If you’re storing a larger item, please pack it in a box, wrap and pad any delicate or sharp items, coil electric cords, and tape moving pieces in place. If you’re storing an AC unit (please remove it from your window before we pick it up) or mini fridge, be sure to unplug it at least 24 hours before your pickup and let it drain and air out completely. As a heads up, we‘re not responsible for any damage to larger items that we deem to have not been properly packed, wrapped, or otherwise prepared for storage.

Our fourth rule of MakeSpace: Nothing fragile.

  • Fragile items need extra care during transportation. Please avoid storing fragile items in MakeSpace unless they can be verified as safely packed by our team. Aside from the express cap on our liability per box, we disclaim all liability for items that could reasonably call "fragile" such as glassware, dishes, artwork, jewelry, electronics, furniture items made of particleboard, fiberboard, and other boards made from sawdust and wood scraps, and furniture that incorporates (in a tabletop or anywhere else) delicate material that requires special packing, such as marble, acrylic, granite, glass, crystal, formica, or lucite.

Our fifth rule of MakeSpace: Don’t store anything that’s illegal and/or unsafe.

  • The safety of our employees, our customers, and all of their belongings always comes first. The following items are banned from being stored in MakeSpace:

    • Anything that goes boom, such as guns (or weapons of any kind), explosives, fireworks, and other flammables like gas, oil, kerosene, paint, and lighter fluid.
    • Anything that is or was alive. This includes things like fruit, meats, cheeses, animals, insects, fungal or bacterial cultures, etc.
    • Anything that is (or was) edible. This includes any perishable and non-perishable food items.
    • Anything that’s illegal, such as drugs, drug paraphernalia, stolen property, and anything else that you can get arrested for possessing.
    • Anything that smells, oozes, leaks, or bursts, such as hazardous items, toxic materials, items that produce gas or odors, any container with liquids, items that produce loud or disruptive noises, and items that may increase in size or burst. Basically, anything that might get outside of your box or bin and harm others, our customers’ and employees’ belongings, or our storage facility.

Our sixth rule of MakeSpace is: Pay your bills.

  • If you have questions about a bill please contact our Customer Success team at They’re ready to help you every day from 9 AM to 6 PM EST.

  • Make sure that your credit or debit card information in your MakeSpace account is always up to date. If your card is expired, please update your account with your new card’s information as soon as possible to prevent your account balance from going past due.