Frequently Asked Questions

MakeSpace is continuing to service appointments in compliance with CDC guidelines as well as state and local government regulations. However, the COVID-19 pandemic and its impact on the storage and transportation industries was not anticipated. MakeSpace is currently experiencing staffing shortages. In addition, MakeSpace customers are experiencing longer than normal wait times for pickup and delivery appointments. MakeSpace is continuing to improve these times and appreciates the flexibility and understanding of its customers while it works to shorten any delays.

Learn more about our response here.

MakeSpace is a storage service that uses technology to help you declutter your life. We pick up, store, and deliver your belongings on demand—so you never have to visit a storage facility again.

MakeSpace is reinventing the traditional self-storage experience, replacing the stressful parts of storage (like hauling, schlepping, and dealing with storage facilities) with a seamless, full-service experience.

We’re making space in 31 cities across North America—and counting! Please note we do not transport or deliver items between cities, we only offer delivery within the city you're storing in. Please check that your delivery zip code (if different than your pickup) is also serviceable. makespace.com/pricing

North East

• Baltimore
• Boston Metro Area
• New Jersey (All Cities)
• New York City Metro Area
• Philadelphia Metro Area
• Pittsburgh, PA
• Providence, RI Metro Area
• Washington, DC Metro Area
• Wilmington, DE
• Worcester, MA

Midwest

• Ann Arbor, MI
• Chicago
• Detroit, MI

South

• Jacksonville
• Miami / Ft. Lauderdale Metro Area
• Nashville
• Orlando
• Tampa / St. Petersberg, FL

Southwest

• Austin
• Dallas
• Houston
• Phoenix / Mesa, AZ
• San Antonio

West

• Denver / Aurora, CO
• Inland Empire, CA
• Los Angeles Metro Area
• Orange County, CA
• San Diego, CA
• San Francisco Bay Area
• Seattle / Tacoma, WA

Canada

• Toronto

We will deliver your items back to you within the same city/metro area that you're storing them in. We do not offer transportation of items between cities. You can easily schedule deliveries by logging into your account.
Delivery to same address as pickup: If you are planning to have your items delivered to the same address as your pickup appointment, great! You're all set.
Delivery to a different address than your pickup: Please check that we service the new address by entering the zip code into makespace.com/pricing. It's important to check this before booking if you know you'll be having items delivered to a new location. If you move outside of our service area, you can retrieve your items by scheduling a warehouse appointment.

MakeSpace offers a wide variety of plan sizes and prices based on the amount you’re storing—and we’ll always size you into the smallest possible plan. Get details on exact pricing in your city.

Appointment fees vary based on the amount of stuff getting picked up or delivered. You can view appointment fees here.

If you're a current customer with questions about appointment fees, check out our Help Center or contact our Customer Support team. We're always here to help!

Simply enter your address to schedule an appointment online or via the MakeSpace iOS app—or call us at 800-663-4791 for a quote.

MakeSpace is storage without any of the struggle that goes with it!

• On-demand pickup & delivery - We pick up, haul, and store your stuff—then deliver it back when you need it (subject to appointment availability). You’ll never have to visit a self-storage unit, rent a truck, or even leave your apartment.

• Easy scheduling - Scheduling pickups and deliveries is a cinch with our app or browser.

• Photo Inventory - Your account comes with a digital photo inventory of your items so you won’t forget what you have stored. This is accessible via our iOS app or via browser.

• Better value, same price - You get all these extra services without the hidden costs of traditional storage solutions.

Yes! MakeSpace is the best value in storage. Our plans typically cost the same or less than traditional self-storage. You won’t have to rent a truck or buy a ton of boxes either, as transportation, bins, and packing bags are all included.
Additionally, we have a larger range of plan sizes so you only pay for the space you need. No more unused space in your unit!

You will be billed for your first month of storage at the time you checkout (based on your estimated size). At MakeSpace you're only billed for what you store, so if you're put into a smaller plan than estimated, your initial payment will go toward your second bill. If you end up needing a larger plan, we'll just bill you for the difference.
Once your items are measured, you will be billed monthly according to when you started your plan.

Our minimum storage term is 3-months, but you can get one or all of your items back sooner than that if you need them (but you’ll still have to pay the full three months). There is no limit to how long you can store with us.

Prices vary in each city due to local costs and considerations, but our residential storage plans start at $39/month for our smallest plan.
If you’re looking for storage near you, you’ll likely find our prices are very similar—and with all the convenient services included in your MakeSpace plan, most customers end up saving both time and money.

Since we haul everything for you, there is no need to visit a MakeSpace facility. Plus, with your online photo inventory, you can easily keep tabs on what you have in storage.
We also offer self-service (warehouse) appointments if you would like to come to a MakeSpace facility to drop off or retrieve your items. You can schedule a self-service appointment directly through the MakeSpace iOS app, or by contacting our Customer Support team.
MakeSpace is currently in 31 cities across North America. To check if your address is in your service area, go here.

Yes! We will wrap your furniture & disassemble your furniture too, just let us know in advance. If you’re storing smaller items, we offer free sturdy MakeSpace bins to keep your items safe.
Please note that we do not offer furniture re-assembly once it’s delivered back to you.

Our SpaceMakers will photograph & barcode every item you put into storage with us (a bin or box would be considered a single item, furniture items if wrapped separately would be multiple items). Photographs are uploaded into your account, trackable by specific barcodes and item numbers.
Once uploaded, you can rename the items in your inventory to keep things organized.

Yes! Cancel any time at least 48 hours in advance of your first appointment for a full refund. If you cancel less than 48 hours in advance you'll be charged a $100 late cancellation fee and then be refunded any remainder from your initial payment.

Go to MakeSpace.com/stuff to view a complete digital inventory of your stored items. When you’d like an item delivered back, just select it from the inventory and schedule a delivery appointment.

You can schedule return deliveries online or via the iOS app. Just let us know which of your belongings you want back, and when you’d like us to bring them to you.
Typically appointments can be accommodated within 10 days, but due to the current high demand, we advise making delivery appointments at least 4 weeks in advance.

You can get your items picked up or delivered as often as you’d like! Just make sure to account for processing time. Typically appointments can be accommodated within 10 days, but due to COVID we are seeing longer than average wait times for appointments so we recommend scheduling as early as possible.

Appointment fees vary based on the amount of stuff getting picked up or delivered. You can view a breakdown of appointment fees here, and check out our Help Center for additional information.

Yes! Bags and bins are both free for you to use—but bins must be returned within 7 days of delivery. Otherwise, you can keep them for $20 each.
Depending on the city you're in, you may receive sturdy MakeSpace boxes instead of plastic bins.

Yes! You can keep your bags for free and reuse them as you please. They’re great for laundry or grocery shopping—plus, they’re collapsible so you can store them away without taking up space.

It’s extremely important that you don’t overpack, as bags are designed to fit into bins/boxes of the same size. This means no misshapen bags stuffed with oddly shaped items like guitars or blow-up pool toys.

If your bag doesn’t fit into a bin, you’ll be responsible for reorganizing your belongings into existing/additional bags. To avoid prolonging the pickup appointment, it’s important that you follow our packing guidelines and avoid overpacking.

After you’ve scheduled a pickup appointment, we’ll send you as many bags as you need. Call us if you need more and we’ll try to send them before your appointment. If we’re unable to get them to you before your appointment, SpaceMakers will bring up to 5 bags and bins/boxes for you to pack during your appointment.

Yes! SpaceMakers will take photos of your bins/boxes so you can easily access your inventory via the app.

A MakeSpace bin/box is three cubic feet, and its dimensions are 27” length x 17” width x 12.5” height.

A single bin/box can hold 12 pairs of shoes, or 30 shirts and 10 sweaters.

If you’d like to store heavier items such as books, please spread them across several bins to avoid exceeding 40lbs.

1. Try to distribute weight across your bins. Spread heavier items, such as books, across several bins to ensure the bins won't be under too much stress. Keep in mind, we don’t take bins weighing over 40 lbs.
2. Pack items together that you'll likely want back at the same time (and make sure you label your bins, too). For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Thanksgiving serving pieces together.
3. Roll, don't fold, items like T-shirts or towels to maximize space and reduce wrinkles—or opt for vacuum-sealed bags instead. Stuff socks and other small items into your shoes, sneakers, and boots to maximize bin or box space and help these items keep their shape.

We can store almost anything, from furniture to bicycles, golf clubs to luggage. As long as it doesn't violate our storage rules we will take it.
We don’t store drugs, liquid, food or perishables, explosives, guns, flammables, animals, insects, fungal or bacterial cultures, hazardous or toxic items.

Yes, MakeSpace will disassemble furniture during your pickup, but please ensure you have any special tools needed for disassembly. To save time during your appointment, please disassemble ahead of time.
MakeSpace will not unpack or reassemble furniture upon delivery.

Our warehouses are not open to the public. Each one is under 24-hour surveillance and equipped with motion detectors, night vision, and alarms.

Each facility is also climate monitored and pest controlled.

We offer self-service (warehouse) appointments if you would like to come to a MakeSpace facility to drop off or retrieve your items.

Yes. The safety of your stuff is our top priority and so we’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans for additional coverage. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plans.

As of March 20, 2019 Stashable is now MakeSpace! We are overjoyed to welcome you to the MakeSpace family. Rest assured that your belongings remain safely stored in our warehouses, which are fortified by our partnership with Iron Mountain.

All new items picked up after November 22nd will be included in your photo inventory. You can log into your MakeSpace account to view your items and schedule appointments here.

You can learn more about MakeSpace here, and don’t forget to check out our help center for the answers to all of your questions!

If there is anything else we can assist with regarding your account, please don’t hesitate to contact our Customer Support team.