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Frequently Asked Questions

  • COVID-19 Updates

  • General Questions

  • My Stuff

  • Bags

  • Packing

  • Security

  • Stashable Info

COVID-19 Updates

What steps are we taking in response to COVID-19?

In compliance with local COVID-19 measures, MakeSpace is continuing to service essential appointments and offering no-contact service options.

Learn more about our response and updated appointment protocols here.

General Questions

What is MakeSpace?

MakeSpace is a storage service that uses technology to help you declutter your life. We pickup, store, and deliver your belongings on demand—so you never have to visit a storage facility again.

Why MakeSpace?

MakeSpace is reinventing the traditional self-storage experience, replacing the stressful parts of storage (like hauling, schlepping, and dealing with storage facilities) with a seamless, full-service experience.

Where can I use MakeSpace?

We’re making space in 31 cities across North America—and counting! Please note we do not transport or deliver items between cities, we only offer delivery within the city you're storing in. Please check that your delivery zip code (if different than your pickup) is also serviceable. makespace.com/pricing

North East

Midwest

South

Southwest

West

Canada

Where can I get my items delivered? Do you transport items between cities?

We will deliver your items back to you within the same city/metro area that you're storing them in. We do not offer transportation of items between cities. You can easily schedule deliveries by logging into your account.
Delivery to same address as pickup: If you are planning to have your items delivered to the same address as your pickup appointment, great! You're all set.
Delivery to a different address than your pickup: Please check that we service the new address by entering the zip code into here makespace.com/pricing It's important to check this before booking, if you know you'll be having items delivered to a new location. If you move outside of our service area, you can retrieve your items by scheduling a warehouse appointment.

What does MakeSpace cost?

MakeSpace offers a wide variety of plan sizes and prices based on the amount you’re storing—and we’ll always size you into the smallest possible plan. Get details on exact pricing in your city.

How do I get started?

Simply enter your address to schedule an appointment online or via the MakeSpace iOS app—or call us at 800-663-4791 for a quote.

What are the key benefits of using MakeSpace instead of self-storage?

MakeSpace is storage without any of the struggle that goes with it!

  • On-demand pickup & delivery - We pick up, haul, and store your stuff—then deliver it back when you need it. You’ll never have to visit a self-storage unit, rent a truck, or even leave your apartment.

  • Easy scheduling - Scheduling pickups and deliveries is a cinch with our app or browser.

  • Photo Inventory - Your account comes with a digital photo inventory of your items so you won’t forget what you have stored. This is accessible via our iOS app or via browser.

  • Better value, same price - You get all these extra services for about the same price as traditional storage solutions.

Is MakeSpace affordable compared to self-storage?

Yes! MakeSpace is the best value in storage. Our plans typically cost the same or less than traditional self-storage. You won’t have to rent a truck or buy a ton of boxes either, as transportation, bins, and packing bags are all included.

Additionally, we have a larger range of plan sizes so you only pay for the space you need. No more unused space in your unit!

When will I get charged?

You will be billed for your first month of storage at the time you checkout (based on your estimated size). At MakeSpace you're only billed for what you store, so if you're put into a smaller plan than estimated then your initial payment will also go towards your second bill. If you end up needing a larger plan we'll just bill you for the difference.

Once your items are measured in our warehouse, you will be billed monthly according to when you started your plan.

Does MakeSpace offer short & long-term storage space?

Our minimum storage term is 3-months, but you can get one or all of your items back sooner than that if you need them (but you’ll still have to pay the full three months). There is no limit to how long you can store with us.

How much does a MakeSpace storage plan cost?

Prices vary in each city due to local costs and considerations, but our residential storage plans start at $39/month for our smallest plan.

If you’re looking for storage near you, you’ll likely find our prices are very similar—and with all the convenient services included in your MakeSpace plan, most customers end up saving both time and money.

Are there MakeSpace storage facilities near me? Can I visit them?

Since we haul everything for you, there is no need to visit a MakeSpace facility. Plus, with your online photo inventory you can easily keep tabs on what you have in storage.

In special circumstances, you can arrange a facility visit by speaking with our Customer Support team.

MakeSpace is currently in 31 cities across North America. To check if your address is in your service area, go here.

Does MakeSpace offer storage solutions for furniture?

Yes! We will wrap your furniture & disassemble your furniture too, just let us know in advance. If you’re storing smaller items, we offer free sturdy MakeSpace bins to keep your items safe.

Please note that we do not offer furniture re-assembly once it’s delivered back to you.

How does the photo inventory work?

Our SpaceMakers will photograph & barcode every item you put into storage with us (a bin or box would be considered a single item, furniture items if wrapped separately would be multiple items). Photographs are uploaded into your account, trackable by specific barcodes and item numbers.

Once uploaded, you can rename the items in your inventory to keep things organized.

How often can I get my stuff delivered?

You can get your items delivered & picked several times a month! But make sure to account for processing time, we recommend scheduling a delivery appointment a minimum of 10 days in advance.

You can book future appointments for a flat fee of just $59 (unless you are a Seasonal Closet customer which includes two free appointments per year).

Is my initial payment refundable?

Yes! Cancel any time at least 48 hours in advance of your first appointment for a full refund. If you cancel less than 48 hours in advance you'll be charged a $100 late cancellation fee and then be refunded any remainder from your initial payment.

My Stuff

How do I view my stuff?

Go to MakeSpace.com/stuff to view a complete digital inventory of your stored items. When you’d like an item delivered back, just select it from the inventory and schedule a delivery appointment.

How do I get my stuff back?

You can schedule return deliveries online or via the iOS app. Just let us know which of your belongings you want back, and when you’d like us to bring them to you.

How often can I get my stuff delivered?

You can get your items delivered & picked several times a month! But make sure to account for processing time, we recommend scheduling a delivery appointment 7 days in advance.

You can book future appointments for a flat fee of just $59 (unless you are a Seasonal Closet customer which includes two free appointments per year).

Bags

Are bags and bins free?

Yes! Bags and bins are both free for you to use—but bins must be returned with 7 days of delivery. Otherwise, you can keep them for $15 each.

Depending on the city you're in, you may receive sturdy MakeSpace boxes instead of plastic bins.

Can I keep my bags?

Yes! You can keep your bags for free and reuse them as you please. They’re great for laundry or grocery shopping—plus, they’re collapsible so you can store them away without taking up space.

How should I pack my bags?

It’s extremely important that you don’t overpack, as bags are designed to fit into bins/boxes of the same size. This means no misshapen bags stuffed with oddly shaped items like guitars or blow-up pool toys.

What if my bag doesn't fit in a bin?

If your bag doesn’t fit into a bin, you’ll be responsible for reorganizing your belongings into existing/additional bags. To avoid prolonging the pickup appointment, it’s important that you follow our packing guidelines and avoid overpacking.

How can I get more bags and bins?

After you’ve scheduled a pickup appointment, we’ll send you as many bags as you need. Call us if you need more and we’ll try to send them before your appointment. If we’re unable to get them to you before your appointment, SpaceMakers will bring up to 5 bags and bins/boxes for you to pack during your appointment.

Do you still take photos of my bins?

Yes! SpaceMakers will take photos of your bins/boxes so you can easily access your inventory via the app.

Packing

How do I know how many MakeSpace bins I need?

A MakeSpace bin/box is three cubic feet, and its dimensions are 27” length x 17” width x 12.5” height.

A single bin/box can hold 12 pairs of shoes, or 30 shirts and 10 sweaters.

If you’d like to store heavier items such as books, please spread them across several bins to avoid exceeding 40lbs.

What is the best way to pack a MakeSpace bin?
  1. Try to distribute weight across your bins. Spread heavier items, such as books, across several bins to ensure the bins won't be under too much stress. Keep in mind, we don’t take bins weighing over 40 lbs.
  2. Pack items together that you'll likely want back at the same time (and make sure you label your bins, too). For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Thanksgiving serving pieces together.
  3. Roll, don't fold, items like T-shirts or towels to maximize space and reduce wrinkles—or opt for vacuum-sealed bags instead. Stuff socks and other small items into your shoes, sneakers, and boots to maximize bin or box space and help these items keep their shape.
Can I store items that don’t fit inside a bin at MakeSpace?

We can store almost anything, from furniture to bicycles, golf clubs to luggage. As long as it doesn't violate our storage rules we will take it. We don’t store drugs, liquid, food or perishables, explosives, guns, flammables, animals, insects, fungal or bacterial cultures, hazardous or toxic items.

Will MakeSpace disassemble furniture for me? Will they unpack it upon return?

Yes, MakeSpace will disassemble furniture for you but please ensure you have any special tools needed for disassembly. To save time during your appointment, please disassemble ahead of time.

MakeSpace will not unpack or re-assemble furniture upon delivery.

Security

How secure is your warehouse?

Our warehouses are not open to the public. Each one is under 24-hour surveillance, and equipped with motion detectors, night vision, and alarms

Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons. However, if you have a unique situation or would like to inquire about scheduling an appointment at our facility, feel free to contact us.

Is my stuff protected?

Yes. The safety of your stuff is our top priority and so we’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans for additional coverage. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plan.

Stashable Info

What is MakeSpace?

MakeSpace is all about creating more physical—and mental—space for all. Our full-service, tech-enabled approach to storage is changing the industry, helping people store and manage their belongings.

Why is Stashable joining MakeSpace?

MakeSpace and Stashable are part of the Iron Mountain family, and we’re joining forces to improve your service, the features we offer, and technology solutions for all of our customers.

Will my service change?

You can expect the same great service you've always enjoyed. Over the coming months we'll be adding some upgrades and new features—such as the photo inventory, and free packing bins and blankets with all new inventory. Learn about MakeSpace features here: makespace.com/features

When is this change taking place?

After November 22nd, 2019, all Stashable customers will be transitioned to MakeSpace.

How do I access my MakeSpace account?

We'll email you a link with instructions when your account is ready—expect it on November 22nd, 2019.

How do I contact you about this?

We're happy to help! Our Customer Support team is standing by to answer any questions.

How do I schedule an appointment?

After November 22nd, you can schedule pickups and drop-offs at MakeSpace.com or via the iOS app. Just let us know which of your belongings you want back, and when you’d like us to bring them to you.

When are pickup and drop-offs available?

Appointments are available Monday to Friday, five days a week.

How far in advance to I need to schedule my appointment?

MakeSpace needs a minimum of 48 hours notice for pickup appointments, but we recommend scheduling appointments 48-72 hours in advance, depending on day of the week. For deliveries, we recommend scheduling your appointment 7 days out.

How much do appointments cost?

You can book future appointments for a flat fee of just $59!

You can get your items delivered & picked several times a month! But make sure to account for processing time, we recommend scheduling a delivery appointment 7 days in advance.

What time slots are available?

MakeSpace offers 8am-11am and 12pm-3pm time slots in all markets. In former Stashable markets, appointments are available Monday to Friday.

How do I request a Certificate of Insurance (COI)?

MakeSpace allows COI's to be requested directly online once you've scheduled an appointment! Visit this link: https://makespace.com/account/coi

How can I rate my experience?

After your appointment, we'll send you a text message to rate your experience.

What's happening with my stuff?

Your belongings are still safely stored in our secure facilities. The MakeSpace storage team has 70 years of storage experience! In some service areas, belongings may be transferred to a new facility, but your service, security, and ability to access your things won't be affected.

Can I visit a MakeSpace warehouse?

Since we haul everything to you, there is no need to visit a MakeSpace facility. In special circumstances, you can arrange to pick up your stuff by contacting our Customer Support team.

Will you be taking pictures of my stuff?

All new items stored after November 22nd, 2019 will be photographed, and available to view through your MakeSpace account. If you're using our bags and bins, we'll take an overhead photo of the contents during processing. For security purposes, we will not photograph the interior contents of any boxes or storage totes not provided by MakeSpace.

Our Customer Support team is standing by to help should you have any questions.

Will you still provide supplies to help me pack my stuff?

Yes! MakeSpace provides bins and moving blankets at no cost. Specialty supplies such as TV boxes, wardrobe boxes, and mattress bags are available for $15 each.

Will my price change?

Nope! Your rate and billing cycle stay the same. Future bills will come from MakeSpace instead of Stashable. If you schedule a new pickup that changes the size of your plan, there may be a slight difference.

When will I be billed?

Your date of billing will not change. You'll continue to receive bills on the same day of the month that you did with Stashable.

Are the terms of service different?

There are a few updates. You'll review the new TOS when you first log into your new MakeSpace account.

Will the name of the billing company change?

Yes, you will now be billed by MakeSpace.