Frequently Asked Questions

General Questions

What is MakeSpace?

MakeSpace is a storage service that uses technology to help you declutter your life. We deliver free bins (or boxes if you’re outside of NYC, Washington, D.C., or Chicago) for you to pack with items you'd like to store. We pick up, store, and deliver your stuff back when you want so you never have to visit a storage unit again.

At our secure storage facility, we upload high-quality overhead photos of your bins or boxes so you know what you have in MakeSpace at all times. This makes ordering your things back simple.

Visit your city page to learn more about how MakeSpace works near you.

Why MakeSpace?

We are the New York’s #1 consumer rated storage company. Customers love us. It is efficient. To learn more check out your city page:

Where can I use MakeSpace?

Everywhere in the lower 48 states. To learn more about MakeSpace in your area, visit your city: NYC, Chicago, D.C, Everywhere else.

What does MakeSpace cost?

Instead of renting you rooms that you can not fill up, MakeSpace charges you for what store. We price by the item, whether it’s one of our quality bins or loose items like bicycles, skis, or suitcases.

Transporting things to MakeSpace is always free, and we’ll deliver your items back to your doorstep, anywhere in the US, for a low fee. For details on exact pricing visit your city.

How do I start?

Simply create an account and schedule your first pickup. You can give us as much or as little stuff as you want.

You can get started here on our website, through our iOS app, or by calling 800-920-9440.

My Stuff

How do I get my stuff back?

Schedule a Delivery on the web or use the iOS app to schedule a delivery.

Is it safe?

Read all about our security.


How do I know how many MakeSpace bins or boxes I need?

A MakeSpace bin is three cubic feet, and its dimensions are 27” length x 17” width x 12.5” height. A MakeSpace Air box is three cubic feet, and its dimensions are 27” length x 17” width x 13” height.

A single bin or box can hold 12 pairs of shoes, or 30 shirts and 10 sweaters. If you need help visualizing how big a bin or box is, check out this GIF:

enter image description here

Still not sure what fits inside a bin or box? Call 800-920-9440 or email and one of our Customer Happiness Agents will assist you.

If you’d like to store heavier items such as books, please spread them across several bins or boxes to avoid exceeding the maximum weight limit (40 pounds per box) and being charged an overweight fee. See “What is the best way to pack a MakeSpace bin or box?” for more information.

Pro Tip: The average MakeSpace customer stores 7.13 boxes.

How do I know how many MakeSpace wardrobe boxes I need?

A MakeSpace wardrobe box is 12 cubic feet, which holds 15-20 hanging clothing items.

What is the best way to pack a MakeSpace bin or box?
  1. Distribute the weight across several boxes. Spread heavier items, such as books, across several boxes to ensure the boxes won't be under too much stress (and to keep you from being charged an overweight fee).
  2. Group and then pack items together that you'll likely want back at the same time. For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Thanksgiving serving pieces together. Or pack a 007 bin like MakeSpace user Tyler Tringas so you don't have to request two or three boxes back for only a few items.
  3. Roll, don't fold, items like T-shirts or towels to maximize space and reduce wrinkles. Stuff socks and other small items into your shoes, sneakers, and boots to maximize bin or box space and help these items keep their shape.

If you pack your stuff in our bins or boxes, which can be made available to you upon request, your stuff is covered under our $250/bin or box protection policy. At this time, we disclaim liability for anything you store in your own storage containers or suitcases. If you’re using your own containers or suitcases, be sure to take extra care that they're packed well and sealed securely.

Can I store items that don’t fit inside a bin or box at MakeSpace?

MakeSpace If you’re in NYC, Washington, D.C. or Chicago, then yes of course! We can store bicycles, golf clubs, luggage, and other large items.

Check out your city's amenities page:

MakeSpace Air If you’re outside of NYC, Washington, D.C., or Chicago, then not at the moment.


How secure is your warehouse?

We share our facilities with big-name retailers like Macy’s, Bloomingdale's, Ralph Lauren, and Marc Jacobs, so you can be sure that your stuff is safe. The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. We’re not taking any chances.

Is my stuff protected?

Yes. The safety of your stuff is our top priority and so we’ll always handle your stuff with extra care. We also provide $250 of coverage per MakeSpace bin or MakeSpace Air box (up to $2,000 total) just in case your stuff gets damaged. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plan.

If you’d like to report any damages or issues, please contact us within 5 business days at 800-920-9440 or so that we can help you right away.

Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation. We make storage super simple by picking up and delivering your stuff to you so you never have to visit a storage unit again. Schedule a Delivery.