Clickable X to close modal.

Welcome Back!

Here is what you previously selected during your last visit, so you can easily pick up where you left off.

Frequently Asked Questions

  • MakeSpace is now Clutter

  • General Questions

  • My Stuff

  • Bags

  • Packing

  • Security

  • Stashable Info

MakeSpace is now Clutter

MakeSpace is now Clutter—what do I need to know?

MakeSpace is now a Clutter company, forming the nation’s leading provider of on-demand storage and local moving. Clutter is a one-stop-shop, here to help you with all your moving and storage needs, providing the most affordable, flexible, and reliable service nationally.

Why has MakeSpace joined forces with Clutter?

Clutter and MakeSpace have each learned that customers love the convenience of on-demand, technology-enabled “smart” storage. However, we’ve realized that to serve even more customers for years to come, now is the time to combine our technology and operational know-how into a single organization.

Will I still get all the great features that MakeSpace offers?

Yes! You will continue to have the features you love, such as a photo inventory and online booking. Clutter prides itselves in delivering these services with a greater degree of flexibility and reliability. See Clutter’s terms of service for details.

How are Clutter’s on-demand storage services different from MakeSpace?

The new combined company will manage everything in-house – which means the person who comes to your home is hired and trained by Clutter and uses technology developed by Clutter specifically for moving and storage. This means a better storage experience with greater flexibility.

What additional services does Clutter offer?

In addition to the MakeSpace services you know, Clutter provides local moving, and shipping via FedEx for eligible items.

Does Clutter service my current zip code? Will Clutter service my new zip code? If not, how do I get my items back?

Clutter will continue to service all the same zip codes as Makespace. Clutter also now provides FedEx shipping outside our service areas for eligible items. If you would like a delivery outside your service area for items that are not eligible for FedEx shipping, contact our customer experience team.

Will I have to commit to a new three month minimum?

No. Once your original term minimum has been met, it will transition to month-to-month—same as before.

Will my monthly subscription pricing or appointment pricing change?

Most customers will see storage rates increase, while appointment rates decrease. Any changes in subscription or appointment pricing will be communicated to customers individually and will occur on your regular billing cycle, 30 days post notification.

Will there be any interruptions in service during this transition?

While we set up our operations in your local market, MakeSpace customers will have limited appointment availability for 3-4 days—we will be up and running very quickly!

Will Clutter be relocating my items?

Your items are in good hands and will be managed by Clutter in coordination with Iron Mountain, MakeSpace’s existing storage partner.. In the normal course of business, we may transition your items from time to time (e.g. if we move from one facility to another)—but most items will stay where they are until you need them.

I have a claim open with MakeSpace. What will happen to this?

We will address any open claims without you needing to refile. Once your claim has been reviewed, you'll receive an email from a member of our Claims team with additional information and next steps.

What if I have additional questions?

Please visit our help center for answers to common questions, or reach out to our Customer Support team.

General Questions

What is MakeSpace?

MakeSpace is a storage service that uses technology to help you declutter your life. We pick up, store, and deliver your belongings on demand—so you never have to visit a storage facility again.

Why MakeSpace?

MakeSpace is reinventing the traditional self-storage experience, replacing the stressful parts of storage (like hauling, schlepping, and dealing with storage facilities) with a seamless, full-service experience.

Where can I use MakeSpace?

We’re making space in 31 cities across North America—and counting! Please note we do not transport or deliver items between cities, we only offer delivery within the city you're storing in. Please check that your delivery zip code (if different than your pickup) is also serviceable. makespace.com/pricing

North East

Midwest

South

Southwest

West

Canada

Where can I get my items delivered? Do you transport items between cities?

We will deliver your items back to you within the same city/metro area that you're storing them in. We do not offer transportation of items between cities. You can easily schedule deliveries by logging into your account.
Delivery to same address as pickup: If you are planning to have your items delivered to the same address as your pickup appointment, great! You're all set.
Delivery to a different address than your pickup: Please check that we service the new address by entering the zip code into makespace.com/pricing. It's important to check this before booking if you know you'll be having items delivered to a new location. If you move outside of our service area, you can retrieve your items by scheduling a warehouse appointment.

What does MakeSpace cost?

MakeSpace offers a wide variety of plan sizes and prices based on the amount you’re storing—and we’ll always size you into the smallest possible plan. Get details on exact pricing in your city.

Appointment fees vary based on the amount of stuff getting picked up or delivered. You can view appointment fees here.

If you're a current customer with questions about appointment fees, check out our Help Center or contact our Customer Support team. We're always here to help!

How do I get started?

Simply enter your address to schedule an appointment online or via the MakeSpace iOS app—or call us at 800-663-4791 for a quote.

What are the key benefits of using MakeSpace instead of self-storage?

MakeSpace is storage without any of the struggle that goes with it!

  • On-demand pickup & delivery - We pick up, haul, and store your stuff—then deliver it back when you need it (subject to appointment availability). You’ll never have to visit a self-storage unit, rent a truck, or even leave your apartment.

  • Easy scheduling - Scheduling pickups and deliveries is a cinch with our app or browser.

  • Photo Inventory - Your account comes with a digital photo inventory of your items so you won’t forget what you have stored. This is accessible via our iOS app or via browser.

  • Better value, same price - You get all these extra services without the hidden costs of traditional storage solutions.

Is MakeSpace affordable compared to self-storage?

Yes! MakeSpace is the best value in storage. Our plans typically cost the same or less than traditional self-storage. You won’t have to rent a truck or buy a ton of boxes either, as transportation, bins, and packing bags are all included.
Additionally, we have a larger range of plan sizes so you only pay for the space you need. No more unused space in your unit!

When will I get charged?

You will be billed for your first month of storage at the time you checkout (based on your estimated size). At MakeSpace you're only billed for what you store, so if you're put into a smaller plan than estimated, your initial payment will go toward your second bill. If you end up needing a larger plan, we'll just bill you for the difference.
Once your items are measured, you will be billed monthly according to when you started your plan.

Does MakeSpace offer short & long-term storage space?

Our minimum storage term is 3-months, but you can get one or all of your items back sooner than that if you need them (but you’ll still have to pay the full three months). There is no limit to how long you can store with us.

How much does a MakeSpace storage plan cost?

Prices vary in each city due to local costs and considerations, but our residential storage plans start at $39/month for our smallest plan.
If you’re looking for storage near you, you’ll likely find our prices are very similar—and with all the convenient services included in your MakeSpace plan, most customers end up saving both time and money.

Are there MakeSpace storage facilities near me? Can I visit them?

Since we haul everything for you, there is no need to visit a MakeSpace facility. Plus, with your online photo inventory, you can easily keep tabs on what you have in storage.
We also offer self-service (warehouse) appointments if you would like to come to a MakeSpace facility to drop off or retrieve your items. You can schedule a self-service appointment directly through the MakeSpace iOS app, or by contacting our Customer Support team.
MakeSpace is currently in 31 cities across North America. To check if your address is in your service area, go here.

Does MakeSpace offer storage solutions for furniture?

Yes! We will wrap your furniture & disassemble your furniture too, just let us know in advance. If you’re storing smaller items, we offer free sturdy MakeSpace bins to keep your items safe.
Please note that we do not offer furniture re-assembly once it’s delivered back to you.

How does the photo inventory work?

Our SpaceMakers will photograph & barcode every item you put into storage with us (a bin or box would be considered a single item, furniture items if wrapped separately would be multiple items). Photographs are uploaded into your account, trackable by specific barcodes and item numbers.
Once uploaded, you can rename the items in your inventory to keep things organized.

Is my initial payment refundable?

Yes! Cancel any time at least 48 hours in advance of your first appointment for a full refund. If you cancel less than 48 hours in advance you'll be charged a $100 late cancellation fee and then be refunded any remainder from your initial payment.

My Stuff

How do I view my stuff?

Go to MakeSpace.com/stuff to view a complete digital inventory of your stored items. When you’d like an item delivered back, just select it from the inventory and schedule a delivery appointment.

How do I get my stuff back?

You can schedule return deliveries online or via the iOS app. Just let us know which of your belongings you want back, and when you’d like us to bring them to you.
Typically appointments can be accommodated within 10 days, but due to the current high demand, we advise making delivery appointments at least 4 weeks in advance.

How often can I get my stuff delivered?

You can get your items picked up or delivered as often as you’d like! Just make sure to account for processing time. Typically appointments can be accommodated within 10 days, but due to COVID we are seeing longer than average wait times for appointments so we recommend scheduling as early as possible.

Appointment fees vary based on the amount of stuff getting picked up or delivered. You can view a breakdown of appointment fees here, and check out our Help Center for additional information.

Bags

Are bags and bins free?

Yes! Bags and bins are both free for you to use—but bins must be returned within 7 days of delivery. Otherwise, you can keep them for $20 each.
Depending on the city you're in, you may receive sturdy MakeSpace boxes instead of plastic bins.

Can I keep my bags?

Yes! You can keep your bags for free and reuse them as you please. They’re great for laundry or grocery shopping—plus, they’re collapsible so you can store them away without taking up space.

How should I pack my bags?

It’s extremely important that you don’t overpack, as bags are designed to fit into bins/boxes of the same size. This means no misshapen bags stuffed with oddly shaped items like guitars or blow-up pool toys.

What if my bag doesn't fit in a bin?

If your bag doesn’t fit into a bin, you’ll be responsible for reorganizing your belongings into existing/additional bags. To avoid prolonging the pickup appointment, it’s important that you follow our packing guidelines and avoid overpacking.

How can I get more bags and bins?

After you’ve scheduled a pickup appointment, we’ll send you as many bags as you need. Call us if you need more and we’ll try to send them before your appointment. If we’re unable to get them to you before your appointment, SpaceMakers will bring up to 5 bags and bins/boxes for you to pack during your appointment.

Do you still take photos of my bins?

Yes! SpaceMakers will take photos of your bins/boxes so you can easily access your inventory via the app.

Packing

How do I know how many MakeSpace bins I need?

A MakeSpace bin/box is three cubic feet, and its dimensions are 27” length x 17” width x 12.5” height.

A single bin/box can hold 12 pairs of shoes, or 30 shirts and 10 sweaters.

If you’d like to store heavier items such as books, please spread them across several bins to avoid exceeding 40lbs.

What is the best way to pack a MakeSpace bin?
  1. Try to distribute weight across your bins. Spread heavier items, such as books, across several bins to ensure the bins won't be under too much stress. Keep in mind, we don’t take bins weighing over 40 lbs.
  2. Pack items together that you'll likely want back at the same time (and make sure you label your bins, too). For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Thanksgiving serving pieces together.
  3. Roll, don't fold, items like T-shirts or towels to maximize space and reduce wrinkles—or opt for vacuum-sealed bags instead. Stuff socks and other small items into your shoes, sneakers, and boots to maximize bin or box space and help these items keep their shape.
Can I store items that don’t fit inside a bin at MakeSpace?

We can store almost anything, from furniture to bicycles, golf clubs to luggage. As long as it doesn't violate our storage rules we will take it.
We don’t store drugs, liquid, food or perishables, explosives, guns, flammables, animals, insects, fungal or bacterial cultures, hazardous or toxic items.

Will MakeSpace disassemble furniture for me? Will they unpack it upon return?

Yes, MakeSpace will disassemble furniture during your pickup, but please ensure you have any special tools needed for disassembly. To save time during your appointment, please disassemble ahead of time.
MakeSpace will not unpack or reassemble furniture upon delivery.

Security

How secure is your warehouse?

Our warehouses are not open to the public. Each one is under 24-hour surveillance and equipped with motion detectors, night vision, and alarms.

Each facility is also climate monitored and pest controlled.

Can I come visit your warehouse?

We offer self-service (warehouse) appointments if you would like to come to a MakeSpace facility to drop off or retrieve your items.

Is my stuff protected?

Yes. The safety of your stuff is our top priority and so we’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans for additional coverage. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plans.

Stashable Info

My items were stored with Stashable—what do I need to know?

As of March 20, 2019 Stashable is now MakeSpace! We are overjoyed to welcome you to the MakeSpace family. Rest assured that your belongings remain safely stored in our warehouses, which are fortified by our partnership with Iron Mountain.

All new items picked up after November 22nd will be included in your photo inventory. You can log into your MakeSpace account to view your items and schedule appointments here.

You can learn more about MakeSpace here, and don’t forget to check out our help center for the answers to all of your questions!

If there is anything else we can assist with regarding your account, please don’t hesitate to contact our Customer Support team.