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Frequently Asked Questions

  • General Questions

  • My Stuff

  • Packing

  • Security

General Questions

What is MakeSpace?

MakeSpace is a storage service that uses technology to help you declutter your life. We deliver free bins and wardrobe boxes for you to pack with items you'd like to store. We also will pick up any large item that you wish to store (couches, beds, bikes, exercise equipment, anything you'd like, etc.) We pick up, store, and deliver your stuff back when you want so you never have to visit a storage unit again.

At our secure storage facility, we upload high-quality overhead photos of your bins or boxes so you know what you have in MakeSpace at all times. This makes ordering your things back simple.

Visit your city page to learn more about how MakeSpace works near you.

Why MakeSpace?

We are the New York’s #1 consumer rated storage company. Customers love us. It is efficient. To learn more check out your city page:

Where can I use MakeSpace?

In New York City (including parts of NJ), Chicago, Washington, DC, and Los Angeles. To learn more about MakeSpace in your area, visit your city:

What does MakeSpace cost?

Instead of renting you rooms that you can not fill up, MakeSpace charges you for the space your items use. The amount of space your items use places you in a plan.

For details on exact pricing visit your city.

How do I start?

Simply enter your address and schedule your first appointment. You can give us as much or as little stuff as you want.

You can also get started using our MakeSpace iOS app, or by calling 800-920-9440.

My Stuff

How do I view my stuff?
How do I get my stuff back?

Schedule a Delivery on the web or use the iOS app to schedule a delivery.

Is it safe?

Read all about our security.


How do I know how many MakeSpace bins I need?

A MakeSpace bin is three cubic feet, and its dimensions are 27” length x 17” width x 12.5” height.

A single bin can hold 12 pairs of shoes, or 30 shirts and 10 sweaters.

Still not sure what fits inside a bin? Call 800-920-9440 or email and one of our Customer Success agents will assist you.

If you’d like to store heavier items such as books, please spread them across several bins to avoid exceeding 50lbs.

How do I know how many MakeSpace wardrobe boxes I need?

A MakeSpace wardrobe box is 14 cubic feet, which holds 15-20 hanging clothing items.

What is the best way to pack a MakeSpace bin?
  1. Distribute the weight across several bins. Spread heavier items, such as books, across several bins to ensure the bins won't be under too much stress (and to keep you from being charged an overweight fee).
    1. Group and then pack items together that you'll likely want back at the same time. For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Thanksgiving serving pieces together. Or pack a 007 bin like MakeSpace user Tyler Tringas so you don't have to request two or three boxes back for only a few items.
    2. Roll, don't fold, items like T-shirts or towels to maximize space and reduce wrinkles. Stuff socks and other small items into your shoes, sneakers, and boots to maximize bin or box space and help these items keep their shape.

If you pack your stuff in our bins, which can be made available to you upon request, your stuff is covered under our $250/bin protection policy. At this time, we disclaim liability for anything you store in your own storage containers or suitcases. If you’re using your own containers or suitcases, be sure to take extra care that they're packed well and sealed securely.

Can I store items that don’t fit inside a bin at MakeSpace?

MakeSpace If you’re in NYC, Washington, D.C., Chicago or Los Angeles, then yes of course! We can store almost anything - furniture, bicycles, golf clubs, luggage, etc. As long as it doesn't violate our storage rules we will take it.

We don’t store drugs, food or perishables, explosives, guns, flammables, animals, insects, fungal or bacterial cultures, hazardous or toxic items.

Check out your city's features page:


How secure is your warehouse?

We share our facilities with big-name retailers like Macy’s, Bloomingdale's, Ralph Lauren, and Marc Jacobs, so you can be sure that your stuff is safe. The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. We’re not taking any chances.

Is my stuff protected?

Yes. The safety of your stuff is our top priority and so we’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans, which covers your stuff up to $2,000. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plan.

Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation. We make storage super simple by picking up and delivering your stuff to you so you never have to visit a storage unit again. Schedule a Delivery.