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Frequently Asked Questions

  • General Questions

  • My Stuff

  • Bags

  • Packing

  • Security

General Questions

What is MakeSpace?

MakeSpace is a storage service that uses technology to help you declutter your life. We pickup, store, and deliver your belongings on demand—so you never have to visit a storage facility again.

Why MakeSpace?

New York’s #1 consumer-rated storage company, MakeSpace is reinventing the traditional self-storage experience, replacing the stressful parts of storage (like hauling, schlepping, and dealing with storage facilities) with a seamless, full-service experience.

Where can I use MakeSpace?

You can store with MakeSpace in New York City (including parts of New Jersey), Chicago, Washington, D.C., and Los Angeles. (San Francisco and Philadelphia, we’ll see you soon.)

Learn more about MakeSpace in your area:

What does MakeSpace cost?

MakeSpace charges you only for the space your items use. Depending on how much you’re storing, we’ll place you in a custom plan.

Get details on exact pricing in your city:

How do I get started?

Simply enter your address to schedule an appointment online or via the MakeSpace iOS app—or call us at 800-920-9440 for a quote.

My Stuff

How do I view my stuff?
How do I get my stuff back?

You can schedule return deliveries online or via the iOS app. Just let us know which of your belongings you want back, and when you’d like us to bring them to you.

Is it safe?

Read all about our security.

Bags

Are bags and bins free?

Yes! Bags and bins are both free for you to use—but we’ll charge $15 for each bin that you keep post-storage.

Can I keep my bags?

Yes! You can keep your bags for free and reuse them as you please. They’re great for laundry or grocery shopping—plus, they’re collapsible so you can store them away without taking up space.

How should I pack my bags?

It’s extremely important that you don’t overpack, as bags are designed to fit into bins of the same size. This means no misshapen bags stuffed with oddly shaped items like guitars or blow-up pool toys.

What if my bag doesn't fit in a bin?

If your bag doesn’t fit into a bin, you’ll be responsible for reorganizing your belongings into existing/additional bags. To avoid prolonging the pickup appointment, it’s important that you follow our packing guidelines and avoid overpacking.

How can I get more bags and bins?

After you’ve scheduled a pickup appointment, we’ll send you as many bags and bins as you need. If you need more or if we’re unable to get them to you before your appointment, SpaceMakers will bring up to 5 bags and bins to your appointment.

Do you still take photos of my bins?

Yes! SpaceMakers will take photos of your bins so you can easily access your inventory via the app.

Packing

How do I know how many MakeSpace bins I need?

A MakeSpace bin is three cubic feet, and its dimensions are 27” length x 17” width x 12.5” height.

A single bin can hold 12 pairs of shoes, or 30 shirts and 10 sweaters.

Still not sure what fits inside a bin? Call 800-920-9440 or email support@makespace.com and one of our Customer Support agents will assist you.

If you’d like to store heavier items such as books, please spread them across several bins to avoid exceeding 40lbs.

What is the best way to pack a MakeSpace bin?
  1. Distribute the weight across several bins. Spread heavier items, such as books, across several bins to ensure the bins won't be under too much stress (and to keep you from being charged an overweight fee).

  2. Group and then pack items together that you'll likely want back at the same time. For example, if you have a dress that you love to wear with a specific pair of heels, pack them together. Put your rain boots with your umbrella. Pack all your Thanksgiving serving pieces together.

  3. Roll, don't fold, items like T-shirts or towels to maximize space and reduce wrinkles. Stuff socks and other small items into your shoes, sneakers, and boots to maximize bin or box space and help these items keep their shape.

Can I store items that don’t fit inside a bin at MakeSpace?

MakeSpace If you’re in NYC, Washington, D.C., Chicago or Los Angeles, then yes of course! We can store almost anything - furniture, bicycles, golf clubs, luggage, etc. As long as it doesn't violate our storage rules we will take it.

We don’t store drugs, food or perishables, explosives, guns, flammables, animals, insects, fungal or bacterial cultures, hazardous or toxic items.

Check out your city's features page:

Security

How secure is your warehouse?

We share our facilities with big-name retailers like Macy’s, Bloomingdale's, Ralph Lauren, and Marc Jacobs, so you can be sure that your stuff is safe. The warehouse is not open to the public and is under 24-hour surveillance. We’ve got it all: cameras, motion detectors, night vision, and alarms. We’re not taking any chances.

Is my stuff protected?

Yes. The safety of your stuff is our top priority and so we’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans, which covers your stuff up to $2,000. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plan.

Can I come visit your warehouse?

We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation. We make storage super simple by picking up and delivering your stuff to you so you never have to visit a storage unit again. Schedule a Delivery.